Frequently asked questions

Yes. Buddha Groove is a family-owned, US-based company that has been designing and shipping meaningful jewelry, statues and meditation pieces for over 15 years. Every order ships from our warehouse in the USA with tracking, most within one business day. Checkout runs on Shopify, every order comes with 30-day returns, and you can call 201.706.3742 at any hour, and a Buddha Groove specialist replies to messages within one business day. Customer reviews are on our Reviews page.

Order online at any time, or call 201.706.3742. Our phone line is answered 24/7: the agent who answers starts your order, and for your security, one of the few Buddha Groove agents approved to handle card details calls you back to take payment.

Checkout is safe and secure. We accept all major credit cards, along with Shop Pay, PayPal and Google Pay.

No — you can check out as a guest. An account lets you see your order history, keep a wishlist and manage your rewards, and it takes a moment to create at checkout.

Add any two items and 10% comes off at checkout; add any three or more and it becomes 15% off. It works across the whole store — a pendant and a chain count as two items — and it applies automatically, no code needed, all year round.

Yes. You'll receive an email confirmation as soon as your order is placed, and a second email with tracking when it ships. If you don't see them, check your spam folder and then let us know.

We move quickly — most orders ship within one business day — so once an order is placed we usually can't alter or cancel it. If you need to, contact us right away and we'll try. Otherwise, anything that isn't right can be exchanged or returned within 30 days.

Yes — Buddha Groove Rewards is opening soon on the new store. Every order earns 5% back as store credit, spent like cash on anything here; after three orders and $250 in a year you move up to 7.5% back and free shipping on every order. There's a separate Refer a Friend: they get $15 off their first order, you get $15 in credit once it ships and settles. No points, no app to install — the credit sits in your account. Create an account now and you'll be included from day one.

From the USA. Most orders leave our own warehouse; a few ship from partner fulfillment centers elsewhere in the United States. Nothing ships from overseas.

Standard shipping is free on orders over $85 within the contiguous 48 states, and $7.50 for orders under $85. Expedited options (3-day, 2-day and next-day) are offered at checkout at a cost based on weight and destination. Orders to Alaska, Hawaii and US territories are priced by weight and destination at checkout.

Delivery time = processing time + transit time. Most orders are processed in one business day (orders placed by 2 PM Eastern usually go out the same day; anything needing longer says so on its product page). Standard shipping then takes 1–7 business days depending on where you are; 2-day and next-day options count business days from the day the order ships. Weekends and holidays don't count as shipping days.

Your shipping confirmation email includes a tracking link. You can also see tracking on the order in your account.

Yes — to Canada and most countries in Europe and South America. Shipping is calculated at checkout once you enter your address, and delivery typically takes 7–21 business days depending on the destination and customs. Duties and taxes may be charged by your country on import and are paid by the recipient. Some items can't ship internationally because of size, weight or local rules; checkout will tell you. International orders are final sale and can't be returned or exchanged.

Carriers make up to three delivery attempts. If a package comes back to us as undeliverable or refused, we refund the order less shipping both ways and a 10% restocking fee.

Yes. Open Gift message in your cart and write your note; we'll tuck it in with the order. Packing slips never show prices, so a gift arrives without one.

Of course. Enter their address as the shipping address at checkout and your own as the billing address. Add a gift message in the cart so they know who it's from.

Yes — the Buddha Groove e-gift card is delivered by email, can be sent to you or straight to the recipient, and is valid for five years.

Yes. Returnable items can be sent back within 30 days of delivery for store credit to spend on anything in the store. Create an account with your email, then return the item with the packing slip and a note asking for store credit with your email address on it. If there's no packing slip, include your name, address, phone number and email.

Most items can be returned within 30 days of delivery for a refund to your original payment method, as long as they're unused and in their original packaging. Return shipping isn't included, and the original shipping charge isn't refunded. Refunds are issued within 10–14 business days of your return arriving.

Pack the item securely with your packing slip and post it to:
Buddha Groove Returns
930 Newark Avenue, Suite T402
Jersey City, NJ 07306

Use any carrier you like. We recommend tracking and insurance — we can't refund a return that doesn't reach us or arrives damaged. Lost the packing slip? Include your name, address, order number and the reason for the return.

For a regular return, no — you post it back with the carrier of your choice. If we shipped the wrong item, or an item arrived damaged or defective, we'll email you a prepaid label and cover the return ourselves.

Books, media and card decks; Zen gardens and terrariums with air plants; bath and body products; tea and other food items; final-sale items; and anything marked non-returnable on its product page. International orders are final sale.

Two ways. The quickest: place a new order for the size you want (our designs sell out), then return the original for a full refund. Or return the original with a note on the packing slip saying which size you'd like; if it's in stock we'll ship it, and if not we'll refund you. Exchanges must be started within 30 days, items must be unworn and in original condition, and return shipping is at your cost.

Sorry about that — contact us with your order number. We'll get the right item to you and cover the return of the wrong one, including shipping.

Tell us within 5 days of delivery, with a photo if you can, and we'll send a replacement straight away. Please keep the item and its packaging until we say otherwise — the carrier may want to inspect it — and don't ship it back to us.

Before you contact us, please check: pieces are often packed together, so open every pouch and each piece of individual packaging, and turn the outer package inside out to check its corners and folds. Still can't find it? Keep the entire package, including all of the packaging, and let us know within 5 business days of delivery with your order number.

Check around the door, with neighbours and at your building's mail area — carriers sometimes mark a package delivered a day early. If it hasn't turned up within 2 business days, contact us with your order number and we'll open a trace with the carrier.

Sterling silver is solid 925 silver, hallmarked and made to last a lifetime. Silver-plated pieces are cast in bronze or brass and finished with a layer of silver, which keeps them lighter on the wallet; the plating wears gently with time and daily contact with water, lotion and perfume. Where a design comes in both, you'll see the choice on the product page.

Pendants are sold on their own so you can pair them with a chain you already have. If you'd like one, choose Add a chain on the pendant's page: we'll show the chains that match its metal (silver-plated and sterling chains for silver pendants, gold-plated for gold) and add the chain to your cart as its own item.

Put it on last and take it off first — after lotion, perfume and hairspray, before showers, pools and sleep. Wipe with a soft cloth after wearing and store in a pouch or closed box. Sterling silver that has darkened comes back with a silver polishing cloth; plated pieces should only be wiped, never polished with abrasives.

Most of our pieces are handmade and finished by hand, and natural stones and woods vary. Small differences in colour, grain, engraving and finish are part of each piece — they're what makes yours yours.

Different pieces come from different places: artisan workshops and studios in India, Nepal, Thailand, Bali, China, Canada, Kenya and the USA. Where a piece is made is on its product page.