Frequently asked questions

Yes. Buddha Groove is a US-based company that has been designing and shipping meaningful jewelry, statues and meditation pieces for over 15 years. Every order ships from our warehouse in the USA with tracking, most within one business day. Checkout runs on Shopify, every order comes with 30-day returns, and you can call 201.706.3742 at any hour, and a Buddha Groove specialist replies to messages within one business day. Customer reviews are on our Reviews page.

Order online at any time, or call 201.706.3742. Our phone line is answered 24/7: the agent who answers starts your order, and for your security, one of the few Buddha Groove agents approved to handle card details calls you back to take payment.

Checkout is safe and secure. We accept all major credit cards, along with Shop Pay, PayPal and Google Pay.

No — you can check out as a guest. An account lets you see your order history, keep a wishlist and see your Gratitude Credit, and it takes a moment to create at checkout.

Add any two items and 10% comes off at checkout; add any three or more and it becomes 15% off. It works across the whole store — a pendant and a chain count as two items — and it applies automatically, no code needed, all year round.

Yes. You'll receive an email confirmation as soon as your order is placed, and a second email with tracking when it ships. If you don't see them, check your spam folder and then let us know.

We move quickly — most orders ship within one business day — so once an order is placed we usually can't alter or cancel it. If you need to, contact us right away and we'll try. Otherwise, anything that isn't right can be exchanged or returned within 30 days.

Yes — the Gratitude Circle. Everyone with a Buddha Groove account is in it: every order earns 5% back as Gratitude Credit, which sits in your account and comes off automatically at checkout, plus a $10 gift on your birthday. Four orders and $350 in a year bring you to Blossom — 7.5% back, free shipping on every order and a $20 birthday gift, held for twelve months. There is also Refer a Friend: they get $15 off a first order of $50 or more, and you get $15 in credit once their order ships and settles. No points and no app to install. See the Gratitude Circle.

From the USA. Most orders leave our own warehouse; a few ship from partner fulfillment centers elsewhere in the United States. Nothing ships from overseas.

Standard shipping is free on orders over $85 within the contiguous 48 states, and $7.50 for orders under $85. Expedited options (3-day, 2-day and next-day) are offered at checkout at a cost based on weight and destination. Orders to Alaska, Hawaii and US territories are priced by weight and destination at checkout.

Delivery time = processing time + transit time. Most orders are processed in one business day (orders placed by 2 PM Eastern usually go out the same day; anything needing longer says so on its product page). Standard shipping then takes 1–7 business days depending on where you are; 2-day and next-day options count business days from the day the order ships. Weekends and holidays don't count as shipping days.

Your shipping confirmation email includes a tracking link. You can also see tracking on the order in your account.

Yes — to Canada and most countries in Europe and South America. Shipping is calculated at checkout once you enter your address, and delivery typically takes 7–21 business days depending on the destination and customs. Duties and taxes may be charged by your country on import and are paid by the recipient. Some items can't ship internationally because of size, weight or local rules; checkout will tell you. International orders are final sale and can't be returned or exchanged.

Carriers make up to three delivery attempts. If a package comes back to us as undeliverable or refused, we refund the order less shipping both ways and a 10% restocking fee.

Yes. Open Gift message in your cart and write your note; we'll tuck it in with the order. Packing slips never show prices, so a gift arrives without one.

Of course. Enter their address as the shipping address at checkout and your own as the billing address. Add a gift message in the cart so they know who it's from.

Yes — the Buddha Groove e-gift card is delivered by email, can be sent to you or straight to the recipient, and is valid for five years.

Yes. Start a return in the return portal, choose store credit, and give the original order number or the gift giver's name or email so we can find the order. Send the item back within 30 days of delivery, unused and in its original packaging. Once it arrives, the credit goes on your account and comes off automatically at checkout when you're signed in.

Most items can be returned within 30 days of delivery for a refund to your original payment, an exchange, or store credit, as long as they're unused and in their original packaging. Every return starts in our return portal. Original shipping charges aren't refunded. Return shipping is included if you chose Checkout Plus at checkout; otherwise you can buy a return label at a discounted price in the portal. Refunds appear within 10–14 business days of your return arriving.

Start in our return portal: enter your order number and email address, choose the items you're sending back, and tell us whether you'd like a refund, an exchange or store credit. The portal gives you a packing slip and your return label (included with Checkout Plus, or available at a discounted price). Pack the unused item in its original packaging with the slip and mail it within 30 days of delivery.

Yes, through the return portal. If you chose Checkout Plus at checkout, the label is included. If you didn't, you can buy one at a discounted price in the portal when you start your return. If we sent the wrong item, the return is on us.

Checkout Plus is an optional add-on you can choose at checkout for a small fee. It covers two things: package protection, so if your order is lost, stolen or damaged in transit we replace it (or refund or credit you if it's out of stock), and free return shipping on any return. Without it, you can still return items through the return portal by buying a discounted label, and shipping problems are looked at case by case.

Books, media and card decks; Zen gardens and terrariums with air plants; bath and body products; tea and other food items; final-sale items; and anything marked non-returnable on its product page. International orders are final sale.

Start an exchange in the return portal within 30 days of delivery and tell us which size, style or color you'd like. If it's in stock we ship it once your return is checked in; if not, you get a full refund. Because our designs sell out, the faster route is to place a new order for the piece you want right away and return the original for a refund. Items must be unworn and in their original packaging.

Sorry about that. Start a return in the return portal within 5 business days of delivery, with a photo of what you received if you can. We'll send the right piece, and the return of the wrong one is on us.

Start a return in the return portal within 5 business days of delivery and include a photo of the damage. Keep the item and all of its packaging until we say otherwise, and don't send it back unless we ask. If you chose Checkout Plus, we replace the item (or refund or credit you if it's out of stock). If you didn't, contact us with the photo and we'll look at it case by case.

Before you contact us, please check: pieces are often packed together, so open every pouch and each piece of individual packaging, and turn the outer package inside out to check its corners and folds. Still can't find it? Keep the entire package, including all of the packaging, and start a return in the return portal within 5 business days of delivery with your order number.

Check around the door, with neighbors and at your building's mail area; carriers sometimes mark a package delivered a day early. If it hasn't turned up within 2 business days and you chose Checkout Plus, file a claim in the return portal within 30 days of delivery and we'll replace the order. If you didn't choose Checkout Plus, contact us with your order number and we'll open a trace with the carrier and look at it case by case.

Sterling silver is solid 925 silver, hallmarked and made to last a lifetime. Silver-plated pieces are cast in bronze or brass and finished with a layer of silver, which keeps them lighter on the wallet; the plating wears gently with time and daily contact with water, lotion and perfume. Where a design comes in both, you'll see the choice on the product page.

Pendants are sold on their own so you can pair them with a chain you already have. If you'd like one, choose Add a chain on the pendant's page: we'll show the chains that match its metal (silver-plated and sterling chains for silver pendants, gold-plated for gold) and add the chain to your cart as its own item.

Put it on last and take it off first — after lotion, perfume and hairspray, before showers, pools and sleep. Wipe with a soft cloth after wearing and store in a pouch or closed box. Sterling silver that has darkened comes back with a silver polishing cloth; plated pieces should only be wiped, never polished with abrasives.

Most of our pieces are handmade and finished by hand, and natural stones and woods vary. Small differences in colour, grain, engraving and finish are part of each piece — they're what makes yours yours.

Different pieces come from different places: artisan workshops and studios in India, Nepal, Thailand, Bali, China, Canada, Kenya and the USA. Where a piece is made is on its product page.

Not at this time. We don't offer engraving, resizing, stone or metal changes, or made-to-order designs; every piece is made as shown on its product page. Where a design comes in more than one size or chain length, the choices are listed on the product page. If you're not sure a piece will suit, contact us before you order and we'll help you choose.