Shipping

Every order ships from within the USA, most within one business day, and standard shipping is free on orders over $85.

Free standard shippingon orders over $85 in the contiguous US
Ships from the USAmost orders leave within one business day
Tracked, every timetracking by email the moment it ships
Expedited available3-day, 2-day and next-day at checkout

Rates

Orders over $85: free standard shipping within the contiguous 48 states.
Orders under $85: $7.50 standard shipping.
Expedited: 3-day, 2-day and next-day options at checkout, priced by weight and destination.
Alaska, Hawaii and US territories: calculated at checkout based on the weight of your order and its destination.

Any exceptions are shown on the product page.

Processing & delivery

Most orders are processed within one business day — orders placed by 2 PM Eastern usually leave the same day. Anything that needs longer says so on its product page ("Ships in 2–3 business days"). As soon as your order ships, we email you a tracking link so you can follow it all the way to your door.

Delivery time is processing time plus transit time. Standard shipping takes 1–7 business days depending on where you are; 2-day and next-day options count business days from the day the order ships. Weekends and holidays are not shipping days.

Orders ship with UPS, FedEx, USPS or DHL, whichever gets your order to you best. Most leave our own warehouse; a few ship from partner fulfillment centers elsewhere in the United States.

International orders

We ship to Canada and most countries in Europe and South America. Shipping is calculated at checkout once you enter your address, and delivery typically takes 7–21 business days depending on the destination and customs processing. Duties and taxes may be charged by your country on import and are paid by the recipient. Some items can't ship internationally because of size, weight or local rules — checkout will tell you. International orders are final sale and can't be returned or exchanged, so please review your order carefully.

If a delivery doesn't arrive

The carrier will make up to three delivery attempts. If a package comes back to us after failed attempts, a refused delivery or an incorrect address, the order is handled under our returns policy: we refund what you paid less shipping both ways and a 10% restocking fee.

If tracking says delivered but nothing has arrived, check around the door, with neighbours and at your building's mail area. If it hasn't turned up within 2 business days, contact us with your order number and we'll open a trace with the carrier.