Returns & Exchanges

If a piece isn't right — wrong size, a gift that isn't quite you, or simply not what you hoped — sending it back is a simple self-serve process: start in our return portal, follow the steps, and return it within 30 days for a full refund, an exchange, or store credit.

The three ways to send something back

• Return for a refund. Mail it back and we refund your original form of payment.
• Exchange for another size, style or color. Place a new order for the one you want and return the original, or request the swap in the return portal.
• Gift return for store credit. Received a gift you'd like to swap? Return it for credit to spend on anything in the store.

All three start in the return portal, follow the same steps, use the same address, and have the same 30-day window. Details for each are below.

How to return

1. Start your return or exchange in the return portal. Enter your order number and email address, choose the items you're sending back, and tell us whether you'd like a refund, an exchange or store credit.
2. Pack the unused item in its original packaging, with your packing slip.
3. Mail it, postmarked within 30 days of delivery using the given packing slip.
4. Once your return is received and checked, we refund your original form of payment, ship your exchange, or add credit to your account. Please allow 10–14 business days for a refund to appear.

Package Protection

You can start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Exchanges: size, style or color

We exchange unworn jewelry and apparel within 30 days of delivery. There are two ways to do it:

1. Place a new order (recommended). Our designs sell out quickly, so order the size or piece you want as soon as you can. Once it's placed, start the return for the original in the return portal for a full refund — you won't miss out if the design sells out, and many do.
2. Return for a replacement. Request the exchange in the return portal, telling us which size or piece you'd like, then send the original back with your packing slip. If it's in stock we'll ship it promptly; if not, you'll receive a full refund.

Gift returns and exchanges

Any returnable item received as a gift can come back within 30 days of delivery for store credit to spend on anything in the store.

1. Start the return in the return portal and choose store credit. Include the original order number, or the gift giver's name or email, so we can find the order — then send the item back with its packing slip.

Once it arrives, the credit appears in your account and comes off automatically at checkout when you're signed in.

What qualifies

• Items must be unused or unworn and in their original packaging, with tags where they apply.
• Original shipping charges are non-refundable, and return shipping is not covered.
• Non-returnable: books, media and card decks; Zen gardens and terrariums with air plants; bath and body products; tea and other food items; final-sale items; and anything marked non-returnable on its product page.
• International orders are final sale and can't be returned or exchanged.

Missing, incorrect, or damaged?

Please keep all of the original packaging, inserts and labels until the issue is resolved.

• An item is missing: pieces are often packed together, so check every pouch and piece of packaging, and turn the outer package inside out. Still missing? Keep the entire package and start a return within 5 business days of delivery.
• Wrong item: we're sorry. Start a return within 5 business days of delivery, with a photo of what you received if you can.
• Arrived damaged: Start a return within 5 business days of delivery. Please don't send the piece back unless we ask you to — the carrier may want to inspect the packaging.

Failed or refused deliveries

If a package comes back to us after failed delivery attempts, a refused delivery or an incorrect address, we refund what you paid less shipping both ways and a 10% restocking fee.

Questions?

Send us a note or call (201) 706-3742 — answered 24/7.