Returns & Exchanges

If a piece isn't right — wrong size, a gift that isn't quite you, or simply not what you hoped — sending it back is simple. No forms, no pre-authorization: return it within 30 days for a full refund, an exchange, or store credit.

The three ways to send something back

• Return for a refund. Mail it back and we refund your original form of payment.
• Exchange for another size, style or color. Place a new order for the one you want and return the original, or send the original back with a note saying what you'd like instead.
• Gift return for store credit. Received a gift you'd like to swap? Return it for credit to spend on anything in the store.

All three follow the same steps, use the same address, and have the same 30-day window. Details for each are below.

How to return

1. Pack the unused item in its original packaging, with your packing slip. No slip? Include a note with your order number, name, email address and what you'd like us to do (refund, exchange or store credit).
2. Mail it, postmarked within 30 days of delivery, to the address below. Use any carrier you like; we recommend a tracked, insured service, since we can't refund or exchange a package that doesn't reach us or arrives damaged. Return postage and insurance are at your cost and non-refundable.
3. Once your return is received and checked, we refund your original form of payment, ship your exchange, or add credit to your account. Please allow 10–14 business days for a refund to appear.

Return address

Buddha Groove Returns
930 Newark Avenue, Suite T402
Jersey City, NJ 07306

Exchanges: size, style or color

We exchange unworn jewelry and apparel within 30 days of delivery. There are two ways to do it:

1. Place a new order (recommended). Our designs sell out quickly, so order the size or piece you want as soon as you can. Once it's placed, return the original for a full refund — you won't miss out if the design sells out, and many do.
2. Return for a replacement. Send the original back with your packing slip and write on it which size or piece you'd like. If it's in stock we'll ship it promptly; if not, you'll receive a full refund.

Gift returns and exchanges

Any returnable item received as a gift can come back within 30 days of delivery for store credit to spend on anything in the store.

1. Create an account on the site with your email address, so the credit has somewhere to live.
2. Return the item with its packing slip and a note that says "store credit please," with your email address on it. No slip? Include your name, address, phone number and email, plus the gift giver's name or the order number if you know it.

Once it arrives, the credit appears in your account and comes off automatically at checkout when you're signed in.

What qualifies

• Items must be unused or unworn and in their original packaging, with tags where they apply.
• Original shipping charges are non-refundable, and return shipping is not covered.
• Non-returnable: books, media and card decks; Zen gardens and terrariums with air plants; bath and body products; tea and other food items; final-sale items; and anything marked non-returnable on its product page.
• International orders are final sale and can't be returned or exchanged.

Missing, incorrect, damaged or defective?

Please keep all of the original packaging, inserts and labels until the issue is resolved.

• An item is missing: pieces are often packed together, so check every pouch and piece of packaging, and turn the outer package inside out. Still missing? Keep the entire package and let us know within 5 business days of delivery with your order number.
• Wrong item: we're sorry. Contact us within 5 business days of delivery, with a photo of what you received if you can. We'll send the right piece and email you a prepaid label for the return.
• Arrived damaged: tell us within 5 business days of delivery. Please don't send the piece back unless we ask you to — the carrier may want to inspect the packaging. We'll send a replacement straight away.
• Defective: contact us within 30 days of delivery and we'll replace it or refund you, with a prepaid label for the return.

Failed or refused deliveries

If a package comes back to us after failed delivery attempts, a refused delivery or an incorrect address, we refund what you paid less shipping both ways and a 10% restocking fee.

Questions?

Send us a note or call (201) 706-3742 — answered 24/7.